Last updated: 18 May 2026

This Privacy Policy explains how AUSLOVE TV PTY LTD (ABN 67 613 196 802), trading as Austra Digital Marketing Agency ("we", "us", "our", "Austra Digital"), collects, uses, stores and discloses personal information. It applies to our website at https://austradigital.com.au and to the services we provide.

We are bound by the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

1. What personal information we collect

We collect personal information that you provide to us directly. This may include:

Name, business name, email address, phone number
Information you provide in our contact form, including the nature of your enquiry and business context
Records of communications between you and us (email, calls, meetings, messaging)
Billing and payment information when you engage us as a client
Information collected automatically when you visit our website (see "Cookies and analytics" below)

2. How we collect it

We collect personal information when you:

Submit our website contact form (processed via Web3Forms, which then emails us)
Email, call or message us directly
Enter into a services agreement with us
Browse our website (cookies and analytics)

3. Why we collect it

We use personal information to:

Respond to your enquiry and provide a strategy call
Deliver the services you have engaged us to perform
Send invoices and operate the commercial relationship
Improve our website and services
Meet our legal and tax obligations under Australian law

We will not use personal information for marketing communications without your consent. We do not sell personal information to third parties.

4. Who we share it with

We share personal information only where necessary to deliver our services or where required by law. Recipients may include:

Service providers we use to operate, including email forwarding (Web3Forms), website hosting (Cloudflare Pages), email (Google Workspace), analytics (Google Analytics 4), customer relationship and document tools, payment processors, and accounting software
Professional advisers such as our accountant or lawyers, bound by their own confidentiality obligations
Government and regulators if required by law

Some of these providers may store data outside Australia, including in the United States and the European Union. We take reasonable steps to ensure they handle personal information in accordance with the APPs.

5. Cookies and analytics

Our website uses cookies and similar technologies for basic functionality and for understanding aggregate traffic patterns. We use Google Analytics 4 to measure site usage. Analytics data is aggregated and does not personally identify you. You can disable cookies in your browser without losing access to any part of the site.

6. How we store and protect it

We store personal information on access-controlled cloud services located in Australia and overseas. We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. No method of transmission over the internet is 100% secure, however, and we cannot guarantee absolute security.

7. How long we keep it

We keep personal information only as long as we need it for the purposes we collected it, or as required by law (including Australian tax record-keeping obligations — typically seven years for client records). When we no longer need it, we delete or de-identify it.

8. Your rights

Under the Privacy Act you can:

Access the personal information we hold about you
Correct personal information that is inaccurate or out of date
Opt out of any marketing communications
Make a complaint about how we have handled your personal information

To exercise any of these rights, email shisir@austradigital.com.au. We will respond within 30 days.

9. Complaints

If you believe we have not handled your personal information in accordance with this policy or the Privacy Act, please contact us first at shisir@austradigital.com.au. If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

10. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be at https://austradigital.com.au/privacy with the "Last updated" date.

11. Contact

AUSLOVE TV PTY LTD trading as Austra Digital Marketing Agency
ABN: 67 613 196 802
Collingwood, Melbourne VIC 3066, Australia
Email: shisir@austradigital.com.au

Privacy Policy.